Livesoft’s Product
Livesoft, a leading IT solutions provider in Estonia, needed an efficient digital platform to manage customer relationships, proposals, sales, and projects. Their flagship product, Operail, required a system that could centralize operations, streamline processes, and enhance productivity across all business functions.
To bring this vision to life, Icreativez—A Top IT Outsourcing Company—leveraged its expertise to deliver a cutting-edge solution tailored to Livesoft’s needs.

Pak Suzuki Motors.
Pak Suzuki Motors faced ongoing website issues, from bugs and security risks to content management headaches. Icreativez stepped in with 24/7 support, deploying experts to ensure smooth operations, quick fixes, and a secure, efficient site. Now, Pak Suzuki enjoys a reliable, high-performing platform that delivers a seamless user experience.

Business Challenges
Livesoft faced several operational challenges while developing Operail:
Fragmented Operations :
- Customer, proposal, and project data were scattered, making it difficult to access insights quickly
Limited Project Visibility :
- Tracking project progress and associated proposals was manual, leading to inefficiencies and missed deadlines.
Ineffective Task and Lead Management :
- The lack of a structured approach to task allocation and lead prioritization reduced team productivity.
User Experience Issues :
- A need for an intuitive interface that could cater to all stakeholders while maintaining scalability.

Business Challenges
Before partnering with Icreativez, Pak Suzuki faced several challenges affecting their website’s efficiency:
- Constant website maintenance needs
- Frequent bugs and delayed updates
- Database security concerns
- Content management struggles
- Performance optimization issues
- Gaps in real-time monitoring
- Communication hurdles
These issues were impacting overall user experience and efficiency.

Business Solution
Icreativez designed and developed a comprehensive platform for Livesoft, ensuring the seamless integration of all operational aspects into Operail.
Key Features Implemented
Centralized Dashboard :
- Unified customer, proposal, and sales data for quick access and decision-making. .
- Visual insights with user-friendly charts and metrics
Project & Proposal Tracking :
- Dedicated project pages to monitor progress, milestones, and associated proposals. Real-time updates to ensure all stakeholders are informed.
- Real-time updates to ensure all stakeholders are informed.
Task & Lead Management Modules :
- A robust task management system to assign, track, and prioritize tasks efficiently.
- A lead management module to ensure no potential opportunities were missed.
Scalability & Security :
- Built with PHP Laravel for both the frontend and backend, ensuring flexibility and future-proofing.
- Secure architecture to protect sensitive customer and project data.
Seamless User Experience :
- Developed using Bootstrap for responsive-ness and intuitive design.
- Multi-role access control for team members and administrators.

Key Features Implemented
1. Role-Based Access Control
- Super Admin: Managed clients and had full control over the platform.
- Clients: Enabled to create and manage their teams and onboard partners, including shippers, consignees, and carriers and have complete authorities of creating and managing shipments.
- Partners: Shippers and consignees could add team members and collaborate seamlessly.
- Carriers: Managed vehicles and drivers, with a dedicated interface for coordination and could add team members and collaborate seamlessly.
2. Driver App Integration
- A Flutter-based mobile app Managed clients and had full control over the platform.
3.End-to-End Shipment Workflow
- From invoicing and loading to transit updates, insurance, and final delivery, the platform managed every stage efficiently.
4.Real-Time Route Optimization
- Powered by Google APIs, ensuring accurate route planning and shipment tracking, reducing delays and operational costs.
Business Solution
To tackle these challenges, Icreativez stepped in with a focused and effective support system:
- 24/7 Support: We ensured round-the-clock maintenance, keeping the website running smoothly without interruptions.
- Expert Team: Our senior tech experts provided seamless, reliable service.
- Proactive Fixes: We ensured round-the-clock maintenance, keeping the website running smoothly without interruptions.
- Content Updates: We ensured round-the-clock maintenance, keeping the website running smoothly without interruptions.
- Strong Security: Enhanced security measures protected the website and its data.
- Optimized Performance: Regular database maintenance and performance checks ensured a smooth user experience.
- Clear Communication: Regular reports and weekly check-ins kept everything on track..
With these actions, Icreativez transformed Pak Suzuki’s website into a secure, high-performing, and user-friendly platform.
