Docport's Advanced
Handled, a prominent logistics company based in Estonia, partnered with Icreativez, a leading IT outsourcing company, to address their need for a streamlined logistics management system. The goal was to revolutionize their operations by integrating shipment tracking, team management, and partner collaboration into a unified platform.

Pak Suzuki Motors.
Pak Suzuki Motors faced ongoing website issues, from bugs and security risks to content management headaches. Icreativez stepped in with 24/7 support, deploying experts to ensure smooth operations, quick fixes, and a secure, efficient site. Now, Pak Suzuki enjoys a reliable, high-performing platform that delivers a seamless user experience.

Business Challenges
Handled logistics operations were complex, involving multiple stakeholders like shippers, consignees, carriers, and drivers. The primary challenges included:
- Fragmented tools and processes leading to inefficiencies.
- Lack of centralized tracking for shipments, vehicles, and drivers.
- Need for role-based access and management to maintain operational clarity.
- Absence of real-time shipment visibility and route optimization.

Business Challenges
Before partnering with Icreativez, Pak Suzuki faced several challenges affecting their website’s efficiency:
- Constant website maintenance needs
- Frequent bugs and delayed updates
- Database security concerns
- Content management struggles
- Performance optimization issues
- Gaps in real-time monitoring
- Communication hurdles
These issues were impacting overall user experience and efficiency.

Business Solution
Icreativez delivered an innovative and comprehensive logistics management solution through the development of Docport, tailored to meet Handled specific needs.
Key Features Implemented
1. Role-Based Access Control
- Super Admin: Managed clients and had full control over the platform.
- Clients: Enabled to create and manage their teams and onboard partners, including shippers, consignees, and carriers and have complete authorities of creating and managing shipments.
- Partners: Shippers and consignees could add team members and collaborate seamlessly.
- Carriers: Managed vehicles and drivers, with a dedicated interface for coordination and could add team members and collaborate seamlessly.
2. Driver App Integration
- A Flutter-based mobile app Managed clients and had full control over the platform.
3.End-to-End Shipment Workflow
- From invoicing and loading to transit updates, insurance, and final delivery, the platform managed every stage efficiently.
4.Real-Time Route Optimization
- Powered by Google APIs, ensuring accurate route planning and shipment tracking, reducing delays and operational costs.


Key Features Implemented
1. Role-Based Access Control
- Super Admin: Managed clients and had full control over the platform.
- Clients: Enabled to create and manage their teams and onboard partners, including shippers, consignees, and carriers and have complete authorities of creating and managing shipments.
- Partners: Shippers and consignees could add team members and collaborate seamlessly.
- Carriers: Managed vehicles and drivers, with a dedicated interface for coordination and could add team members and collaborate seamlessly.
2. Driver App Integration
- A Flutter-based mobile app Managed clients and had full control over the platform.
3.End-to-End Shipment Workflow
- From invoicing and loading to transit updates, insurance, and final delivery, the platform managed every stage efficiently.
4.Real-Time Route Optimization
- Powered by Google APIs, ensuring accurate route planning and shipment tracking, reducing delays and operational costs.
Business Solution
To tackle these challenges, Icreativez stepped in with a focused and effective support system:
- 24/7 Support: We ensured round-the-clock maintenance, keeping the website running smoothly without interruptions.
- Expert Team: Our senior tech experts provided seamless, reliable service.
- Proactive Fixes: We ensured round-the-clock maintenance, keeping the website running smoothly without interruptions.
- Content Updates: We ensured round-the-clock maintenance, keeping the website running smoothly without interruptions.
- Strong Security: Enhanced security measures protected the website and its data.
- Optimized Performance: Regular database maintenance and performance checks ensured a smooth user experience.
- Clear Communication: Regular reports and weekly check-ins kept everything on track..
With these actions, Icreativez transformed Pak Suzuki’s website into a secure, high-performing, and user-friendly platform.
